Flagstar Bank primarily serves New York, California, and parts of the Midwest with its banking services, but it offers 澳洲幸运5官方开奖结果体彩网:mortgages nationwide. While we’re impressed with Flagstar’s lineup of mor🦋tgage options and its relatively si🌱mple application process, it has some downsides. 

Its interest rates seem above average, though they will differ for ev๊eryone. Some borrowers may end up with a lower quote from Flagstar. More importantly, it🌳 has generally poor customer satisfaction ratings from existing customers and insurance rating agencies.

That’s not to say it’s the wrong choice for everyone. Flagstar might be the rig🀅ht lender for you if you’re an existing customer or you live near a branch and can take advantage of local customer service.

Pros Explained

• Wide variety of loan types: Flagstar has plenty of mortgage options, including 30-year and 15-year loans, fixed-rate and adjustable-rate loans, conventional loans, FHA loans, VA loans, USDA loans, and Community Reinvestment Act (CRA) loans.
• Personalized loan rates: Rather than just showing general 澳洲幸运5官方开奖结果体彩网:mortgage rates, Flagstar allows you to see a personalized rate based on your loan amount, down payment, credit score, and location. However, remember that these rates aren’t guaranteed.
• Flexible application process: You can choose to complete your application online or work with a loan advisor. However, the process can’t be completed 100% online.

Cons Explained

• Above-average rates: Based on Flagstar’s rate quotes, its rates are a bit higher than the industry average for 30-year fixed-rate loans.
• Poor customer satisfaction: Flagstar has poor customer satisfaction based on J.D. Power rankings, customer reviews, and official customer complaints.
• Only has locations in nine states: Though Flagstar offers loans in all 50 states, it only has branches in Arizona, California, Florida, Indiana, Michigan, New Jersey, New York, Ohio, and Wisconsin.

Types of Mortgage Lo🌟ans Offered by Flagstar Bank

Flagstar Bank offers many loan types, including both conventional and government-backed loans. Each loan type is best suited to a different kind of borrower based on credit score, income, l𒉰ocation, and other factors.

Here are the loan types Flagstar offers:

• Fixed-rate loans: A 澳洲幸运5官方开奖结果体彩网:fixed-rate loan has the same interest rate throughout the loan term. You get the benefit of stable and predictable monthly payments. Flagstar offers both conventional and government-backed fixed-rate loans.
• Adjustable-rate loans: 澳洲幸运5官方开奖结果体彩网:Adjustable-rate mortgages (ARMs) have fluctuating rates. They often start with lower rates than fixed-rate loans but may rise or fall periodically.
• Conventional loans: A 澳洲幸运5官方开奖结果体彩网:conventional loan isn’t backed by a government program. They can be conforming or jumbo loans. Most are also conforming loans, meaning Fannie Mae and Freddie Mac can purchase them.
• FHA loans: An FHA loan is backed by the Federal Housing Association, making it easier for borrowers with low credit scores to buy homes.
• VA loans: The Department of Veterans Affairs backs VA loans. These loans are available to current and former eligible military members and come with perks like no down payments or mortgage insurance.
• USDA loans: The Department of Agriculture backs 澳洲幸运5官方开奖结果体彩网:USDA loans, designed for low- and moderate-income borrowers in rural areas and don’t require down payments.
• Refinance loans: A 澳洲幸运5官方开奖结果体彩网:refinance loan allows you to replace your current loan with a different one with a new interest rate and loan term. Flagstar offers both traditional and cash-out refinance loans.
• Home equity financing: Home equity financing allows you to turn your home equity into cash. Flagstar offers two forms of equity financing: fixed-rate home equity loans and variable-rate 澳洲幸运5官方开奖结果体彩网:home equity lines of creditܫ (HELOCs).

Flagstar Bank Mortgage Loan Features

When buying a home with Flagstar Bank, you can take advantage of some of its other features, including educatဣi🅰onal tools, calculators, and down payment assistance.

• Educational tools: Flagstar Bank offers an educational library on its website. You can learn about all aspects of homebuying, from picking the right house to qualifying for your loan.
• Calculators: Flagstar offers various 澳洲幸运5官方开奖结果体彩网:loan calculators to help you plan your home purchase. Options include a monthly payment calculator, affordability calculator, refinance calculator, closing cost calculator, and more.
• Down payment assistance: Flagstar offers a few down payment and closing cost assistance programs to make homeownership more accessible. However, they’re only available to borrowers in select states.

How to Apply For a Flagstar Bank Mortgage

When you’re ready to 澳洲幸运5官方开奖结果体彩网:apply for a mortgage from Flagstar Bank, you have two options. You can either apply yourself onlꦛine or get in touch with a mortgage loan officer for help completing the application. If you’re completing the application yourself, here’s what you’ll do:

1. Create an online account: Flagstar requires you to set up an online account before starting the mortgage process. You’ll set up a username and password and provide your name, contact information, and the last four digits of your Social Security number.
2. Complete the online application: Once you’ve set up your online account, you’ll complete an online application that asks for information about you, the loan you’re applying for, your assets and liabilities, your income, and more.
3. Speak to a loan officer: You can’t complete the loan application entirely online. Once you’ve completed the online form, you’ll be contacted by a loan officer to guide you through your pre-approval and the next steps.
4. Start the underwriting process: Once you’ve had an offer accepted on a home, you can start the underwriting process. Flagstar may require financial information and documentation in addition to what you’ve already provided.
5. Close on your loan: Once Flagstar has thoroughly reviewed your application and determined you qualify for your loan, you’ll be able to close. The closing process and what you’ll need to bring with you may depend on where you live and your loan type.

Flagstar Bank Rates and Fees

Flagstar Bank offers personalized interest rate quotes on its website. Rather than 🌟seeing average rates, you can see rates specific to your situation by entering your desired purchase price, down payment, location, and credit score. You’ll then see rate quotes for all the loan types you may be eligible for.

Flagstar Bank’s interest rates for a 30-year fixed-rate borrower with excellent credit are slightly higher than the industry average. Howeve🍸r, it’s impossible to know what rate you’ll get until you complete the online application.

You can also expect to pay various loan fees when you close on your mortgage. Based on Flagstar Bank’s closing cost calculator, you may be responsible for fees including 澳洲幸运5官方开奖结果体彩网:origination, appraisal, credit report, tax and title services, recordi🍌ng, survey, and more. You’ll have to complete a loan application to get a more accurate breakdow𝔍n of the fees you’ll be responsible for.

Online Experience

Flagstar’s website is༒ generally user-friendly and easy to navigate. Once you land on the site, you can find information about the various mortgages available and how to take the next steps, whether that be applying online, speaking with a loan advisor, or finding your nearest branch. 

Flagstar has easy-to-use forms, including its rate quote form, mortgage calculators, and application. The online chat feature is also nice since you won’t ꦰhave to leave the website to speak with a customer service re💮presentative.

Customer Service

Customer Satisfaction

Unfortunately, Flagstar Bank has generally poor customer satisfaction. First, Flagstar Bank ranked below average in J.D. Power’s 2023 U.S. Mortgage Servicer Satisfaction Study. 

This ranking makes sense when you look at online reviews from existing customers. The lender has an average rating of just 1.8 out of 5 stars on Trustpilot and 1.04 out of 5 stars with the Better Business Bureau, with the majority of its reviews one star. 

Many complaints are from customers whose mortgages were sold to Flagstar and who have been unhappy with the customer e🌼xperience since then.

Flagstar Bank also has a large number of complaints with the Consumer Financial Protection Bureau (CFPB). Complaints included delays in the closing process, payment difficulties, and poor handling of situations wher♔e borrowers cannot make th⛦eir payments.

Account Management

Once you’ve clos🅠ed on your loan from Flagstar, you’ll manage it in your MyLoans dashboard, which is the onliꦏne service center you can access via your computer or phone browser but not through the bank’s mobile app.

MyLoans is where you’ll make your payments or set up automatic payments, view your loan information, see your payment history, set up custom alerts, 𝓰sign up for paperless statements, and more.

Flagstar pools and sells its mortgages to government-sponsored agencies. It may continue to service your loan, or it may be transferred to another servicer. Additionally, Flagstar Bank buys loans from other mortgage lenders—man🥀y customer reviews say that Flagstar purchased their loans.

Other Bankin💎g Services and Loans Offered by Flagstar Bank

Flagstar is a full-service bank, so in addit🌟ion to mortgages, it a꧂lso offers various other banking services, including:

• Checking accounts
• Savings accounts
• Money market accounts
• Certificates of deposit
• IRAs and education savings accounts
• Debt and credit cards
• Auto loans

In addition to its consumer banking products, Flagstar also offers investment services, including financial planning, investment management, and insurance 🅺strategies. Finally, it offers small business, commercial, and private banking services.

Compare♏ Flagstar Bank With Other Mortgage Loan Lenders

The Bottom Line

Flagstar Bank offers a wide variety of mortgage types and a relatively easy and (mostly) online mortgage process. It may be a good option if you live near a Flagst💦ar branch and/or you’re already a Flagstar customer. However, its above-average interest rates and generally poor customer satisfaction mean it probably won’t be the first choice for most borrowers.

Frequently Asked Questions (FAQs)

W𒆙hat Other Types of Loans Does Flagstar Bank Offer?  

In addition to its various mortgage and home equity options, Flagstar Bank also offers 澳洲幸运5官方开奖结果体彩网:auto loans.

Can I Pay My Mortgage Ahead of Tim♒e W🎐ith Flagstar Bank?  

Yes, Flagstar Bank allows you to 澳洲幸运5官方开奖结果体彩网:pay your mortgage ahead of time by making extra payments. Flagstar’s extra mortgage payment calculator can help determine how much you’d save with extra payments🐓.

Does Flagstar Bank Allow Bi-Weekly Payments?  

Yes, Flagstar Bank allows 澳洲幸运5官方开奖结果体彩网:bi-weekly mortgage payments.🍌 You can set up the payments by calling Flagstar directly or using a separate program.

Does Flagstar Bank Accept Credit Cards for Mortgage Payments?  ♕

No, Flagstar Bank doesn’t accept 澳洲幸运5官方开奖结果体彩网:credit card payments for mortgages.

Why Did Flagstar Bank Take Over My Mortgage?

It’s common for banks to sell mortgages to make room on their balance sheets to underwrite new loans. Flagstar Bank sells some of its loans, often to government-sponsored agencies like 澳洲幸运5官方开奖结果体彩网:Fannie Mae or Freddie Mac, but it also fre꧋quently buys loans from other lenders for this reason.

How We Review Mortgage Lenders

In March 2024, we conducted a consumer survey of 500 current or prospective homebuyers and mortgage borro🔴wers. We asked them 41 questions about their home-buying and mortgage-shopping experience and learned what features and services were most important to them. Our research team analyzed the results, which fueled our list of 38 mortgage ﷽lenders and 55 criteria for our rubric.

We then collected over 2,000 data points, surveying mortgage lenders and collecting data via websites, media contacts, and customer service between May 31 and June 28, 2024. To develop our list of the best mortgage lenders, we weighted 36 of the 55 individual criteria, givinღg higher weight to those criteria that mean the most to borrowers. The score for each company’s overall star rating is a weighted average of those criteria in the following categories:

• Customer Experience: 48%
• Operational Features: 16% 
• Reputation: 14%
• Loan Types: 11%
• Loan Costs and Requirements: 11%

Read more about our process in our full 澳洲幸运5官方开奖结果体彩网:mortgage lender methodology.